Terms & Conditions
All our items can be returned if not satisfactory. If all the items are not returned we will not give a full refund. The cost of returns is normally paid by the buyer.
Please note that printing on balloons and napkins is not the same quality as printing on paper. Especially photographs.
We do not normally supply helium gas. All filling of our balloons with air or gas is the responsibiilty of the customer. Helium filled latex balloons only float for 7 to 10 hours. All printed balloons have been inflated during the printing process so any bursting is not due to a defect in the balloon but rather due to the way they are being filled.
We will try to deliver by the required date but cannot be held responsible if nobody is in the accept the goods or if the delivery driver is held up due to unforseen circumstances such as an accident or bad weather.
Colours: we will always send a sample (unprinted) for colour matching on request. Do not rely on colours you see on your screen. We cannot refund payment if the colour is not exactly what you wanted.
We are not responsible for any 3rd party loss or damage caused by our products, nor for any consequential damages attributed to faults or non-delivery of goods. We will reimburse the purchase price and nothing more if there is a problem.
All customer data is confidential and we do not share it with other parties. The only exceptions are our card processing company and any courier firm we may need to supply with your contact information in order to deliver the goods..